Terms & Conditions

These Terms of Service (“Terms”) set forth the legal terms and conditions governing your access to and use of the FXP platform and services (“Services”), offered by FXP (“Company”, “we”, “us”, or “our”). By accessing or using the Services, you accept and agree to be bound by these Terms. If you do not agree with any part of these Terms, you should not use the Services.

1. User Eligibility
You must be at least 18 years old to utilize our Services. By using the Services, you confirm that you meet the legal age requirement and have the authority to form a legally binding contract with us.

2. Account Creation
To use certain features of our Services, you need to create an account. You agree to provide true, accurate, and complete information during the account creation process and to keep this information up to date.

3. User Responsibilities
You are expected to use our Services lawfully and are solely responsible for your actions and the content you post or display on our platform.

4. Fees and Payments
You agree to pay the fees associated with your use of our Services as detailed in our pricing plans. These fees are non-refundable, except as explicitly stated in our Refund Policy. For promo challenges, standard rules applies + trailing drawdown and consistency rules.

5. Failure and Retest Policy
In case of failure at Step 1 or Step 2, candidates may restart from Step 1 under our free retest policy.

6. Reward Terms
Rewards can be requested every 24 hours following the first trades on a funded account.

7. Intellectual Property Rights
The Company owns all intellectual property in the Services. You may not alter, reproduce, or distribute any part of our Services without our explicit written permission.

8. Liability Limitations
To the extent allowed by law, the Company is not liable for any indirect, incidental, special, consequential, or punitive damages related to your use of the Services.

9. Indemnity Agreement
You agree to defend and indemnify the Company against any claims, damages, losses, liabilities, and expenses (including attorney’s fees) related to your use of the Services or breach of these Terms.

10. Jurisdiction and Governing Law
These Terms are governed by the laws of [Jurisdiction], without regard to its conflict of laws rules.

11. Modifications to Terms
We may revise these Terms at any time without notice. By continuing to use the Services after changes are made, you agree to the revised Terms.

Contact Information
If you have questions about these Terms, please reach out to us at fxpsupport@firmxchange.com.

Effective Date
These Terms are effective as of January 1, 2024.

POLICY ON CHARGEBACKS & DISPUTES

If a trader initiates a chargeback after executing at least one trade, it will be treated as a fraudulent and unlawful action. Accessing and using the platform implies full acceptance of this policy.

Chargebacks are only acceptable in cases of proven unauthorized transactions (e.g. card theft) or failure to deliver the service as described — and only after contacting our support team to resolve the issue in good faith.

Unjustified chargebacks may result in:

Immediate deactivation of all active and pending accounts

Formal dispute procedures with your payment processor, backed by evidence of service use

Legal claims for damages, fees, and related expenses

Reports to financial institutions and relevant authorities for fraud investigation

Please contact our support before disputing a transaction — we’re here to help resolve genuine concerns quickly and fairly.